This report synthesizes insights from 65 Multi-family property owners, managers, and executives across the United States to reveal both the transformation underway and the critical gaps that remain.

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Gain exclusive insights into how multi-family executives are shaping their telecom strategies in their communities. This industry-wide study, conducted by Maravedis Research between July and September 2025, reveals property owners’ perspectives on internet service quality, telecom provider satisfaction, bulk vs. choice models, and revenue opportunities from telecom agreements.

What’s Inside:

• Sentiments and priorities of property owners on internet service quality and resident satisfaction.
• Current telecom partnership models (bulk, exclusive, hybrid, or choice-based) and their benefits.
• Insights into documented telecom strategies and the goals driving them.
• Revenue benchmarks: typical annual revenue per unit from telecom agreements.
• Open-ended feedback highlighting opportunities for improvement and innovation.

Why It Matters:
With broadband and managed Wi-Fi becoming central to the resident experience, understanding owner sentiment is critical. This report helps vendors, MSPs, ISPs, and investors identify pain points, market opportunities, and partnership models that resonate with decision-makers.

Who Should Use This Report:

• Telecom service providers and ISPs targeting the multifamily market.
• Managed service providers (MSPs) designing bulk or hybrid internet solutions.
• Investors and REITs seeking telecom-related revenue opportunities.
• Property technology (PropTech) innovators looking to align with owner priorities.

This research report is also part of our Multi-Family Connectivity Research Service, which provides ongoing intelligence, benchmarking, and insights for stakeholders shaping the future of broadband in the multi-dwelling unit (MDU) market.